Refund Requests

If you have a ticket to a participating event, and have purchased the optional TikCover, then provided you satisfy the criteria, you may be eligible for a refund on your ticket cost.

NOTE! TikCover is NOT a facility to guarantee a refund if you make a mistake or change your mind. It’s a safety net in the rare case that that a critical incident actually prevents you from being able to come to the event. Please don’t submit a refund request without a valid reason as it will be investigated and checked against the criteria. READ THIS PAGE BEFORE submitting a refund request.

If you believe you have a fair reason to request a refund, then fill out and submit the form below.

You may be asked to provide documentation to support your request. You’ll be contacted by one of our representatives, or the event organiser, once your request has been received and processed.

Special Note: The deadline for all refund requests is Close of Business (5 pm) Eastern Standard (or Daylight Saving) Time for Australian East Coast on the day of the event (if the event is on a weekday) or the working day prior (if the event is on a weekend or public holiday). That deadline must be for the final receipt, by us, of the request and all accompanying documentation that must be produced to support the request.

Your Name (The name that your ticket booking was made under)(required)

Your Email(required)

Booking Confirmation Number (as provided by the ticket seller)(required)

Name of your event(required)

Venue that this was taking place(required)

Date of the event(required)

How much was your ticket cost (per ticket)?(required)

How many tickets are you seeking a refund for?(required)

In your own words, describe the circumstances that led to your inability to attend the event.(required)

Declaration: I have read the refund request criteria mentioned in this web site and to the best of my knowledge the details I've provided are true and correct. I understand that if I make a false declaration or provide false or misleading information that this may constitute fraud resulting in potential criminal prosecution and / or civil liability claims against me.(required)

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