If you have a ticket to a participating event, and have purchased the optional TikCover, then provided you satisfy the criteria, you may be eligible for a refund on your ticket cost.
NOTE! TikCover is NOT a facility to guarantee a refund if you make a mistake or change your mind. It’s a safety net in the rare case that that a critical incident actually prevents you from being able to come to the event. Please don’t submit a refund request without a valid reason as it will be investigated and checked against the criteria. READ THIS PAGE BEFORE submitting a refund request.
If you believe you have a fair reason to request a refund, then fill out and submit the form below. Before doing so though, you need to check your eligibility HERE
You may be asked to provide documentation to support your request. You’ll be contacted by one of our representatives once your request has been received.